Welcome to The Stylish Lady’s FAQ section. We’ve compiled answers to the most common questions about our fashion collections, delivery services, and shopping experience. Can’t find what you’re looking for? Our customer service team is always happy to help at [email protected].
About Our Products
What styles does The Stylish Lady specialise in?
We cater to the modern woman who values both comfort and sophistication. Our collections range from boardroom-ready blazers and statement denim to plush loungewear and elegant partywear. Whether you’re looking for everyday basics or special occasion pieces, we’ve carefully curated styles that transition seamlessly from day to night.
Do you offer plus sizes or petite options?
Currently, our collections focus on standard sizing, but we’re constantly expanding our range based on customer feedback. Each product page includes detailed size charts to help you find your perfect fit.
Are your products ethically sourced?
We partner with suppliers who share our commitment to quality and ethical production. While we’re not a certified sustainable brand, we carefully select materials and manufacturers who meet our standards for responsible fashion.
Ordering & Account
How do I create an account?
During checkout, simply select “Create an Account” after entering your email address. You’ll be able to save your details for faster checkout next time and track your order history.
I forgot my password – what should I do?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to reset your password within a few minutes.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion pieces to you promptly. If you need to modify or cancel your order, please email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t yet been processed for shipping.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All payments are processed through encrypted channels for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. For added security, we don’t store your full payment details on our servers.
Why was my payment declined?
Payment declines usually come from your bank. Common reasons include insufficient funds, international transaction blocks (for non-UK customers), or your card’s security filters. We recommend contacting your bank or trying an alternative payment method.
Delivery Information
What are my delivery options?
We offer two convenient shipping methods:
Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking.
Free Standard Shipping: For orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch.
Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking.
Free Standard Shipping: For orders over £50, shipped via EMS with delivery in 15-25 business days after dispatch.
How long does order processing take?
We process all orders within 1-2 business days. You’ll receive a confirmation email when your order ships with tracking information.
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas and parts of Asia. International customers may experience slightly longer delivery times due to customs processing in their country.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. Click the tracking link to follow your package’s journey from our Newport headquarters to your doorstep.
What if my package is delayed?
While we carefully select reliable carriers, occasional delays can happen – especially with international shipments. If your package hasn’t arrived within the estimated timeframe, please check your tracking first, then contact us at [email protected] for assistance.
Returns & Exchanges
What is your return policy?
We want you to love every piece you order. If you’re not completely satisfied, you may return unworn, unwashed items with original tags attached within 15 days of receipt for a refund or exchange.
How do I initiate a return?
Email [email protected] with your order number and the items you wish to return. We’ll provide return instructions and a prepaid return label when applicable.
When will I receive my refund?
Once we receive and process your return, refunds are typically issued within 5-7 business days. The refund will be credited to your original payment method.
Do you offer exchanges?
Yes! For size or color exchanges, simply indicate your preference when initiating your return. We’ll process your exchange once we receive the original item.
Still Have Questions?
Our customer service team is dedicated to making your Stylish Lady experience exceptional. Contact us at [email protected] for personalized assistance.
Remember – true style isn’t just about what you wear, but the confidence that comes from knowing your fashion needs are handled with care from selection to delivery.