At The Stylish Lady, we take as much care in ensuring your satisfaction with our premium fashion pieces as we do in selecting them for our collections. Should any item not meet your expectations, our straightforward returns process makes it effortless to exchange or return your purchase.

Our Returns Promise

We accept returns within 15 days of delivery for most items in their original condition with tags attached. Like the perfect outfit, we’ve designed this policy to be:

  • Seamless – Simple steps to initiate your return
  • Transparent – Clear timelines for refund processing
  • Stylishly efficient – Quick resolution for your peace of mind

Important Exceptions

To maintain quality standards, we cannot accept returns for:

  • Candles & Diffusers (for safety and hygiene reasons)
  • Jewellery (unless faulty)
  • Items without original tags or showing signs of wear

How to Return an Item

Follow these steps to ensure your return is processed smoothly:

  1. Initiate your return request within 15 days of delivery by emailing [email protected] with your order number and details of the item(s) you wish to return.
  2. Pack your items securely in the original packaging with all tags attached.
  3. Include the completed returns form (see template below) in your package.
  4. Ship your return to our boutique address using a trackable service:
    Cheap The Stylish Lady Store
    31 Lower Dock St, Newport, GB NP7C 1LS

Return Shipping Options

Choose the shipping method that suits you best:

  • Standard Return: Arrange your own return shipping (recommended to use a tracked service)
  • Exchange Service: For exchanges only, we can arrange collection for a £8.50 fee (deducted from your refund)

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when processed

Please allow 5-10 business days for the refund to appear in your account, depending on your bank’s processing times.

Exchange Process

Prefer a different size or color? Simply:

  1. Follow the standard return process above
  2. Clearly indicate “EXCHANGE” and your preferred replacement item in your email
  3. We’ll ship your new item once we receive the return (shipping charges may apply)

Returns Form Template

Copy and paste this template into your email to initiate a return:

Subject: Return Request – Order #[Your Order Number] Dear The Stylish Lady Team, I would like to return/exchange the following item(s) from my order #[Your Order Number]: – Item Name: [Product Name] – SKU/Product Code: [If available] – Reason for Return: [Please specify: Wrong size, Changed mind, Faulty, etc.] I have: ☐ Included all original tags and packaging ☐ Not used or worn the item ☐ Enclosed this completed form with my return For exchanges, I would like: – Replacement Item: [Product Name] – Size/Color: [If applicable] My contact details: – Full Name: [Your Name] – Email: [Your Email] – Order Date: [DD/MM/YYYY] I understand I am responsible for return shipping costs unless the item is faulty. Best regards, [Your Name]

Need Assistance?

Our customer service team is as attentive as our personal stylists. Contact us at [email protected] for any questions about your return.

We value your trust in The Stylish Lady and strive to make every aspect of your experience with us as refined as our collections.