Term and Conditions

Last updated: [Insert Date]

Welcome to The Stylish Lady (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website www.thestylishlady.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use

1.1 Eligibility

By using our website, you confirm that you:

• Are at least 18 years old
• Have legal capacity to enter into binding contracts
• Are accessing our site for personal, non-commercial purposes

1.2 User Responsibilities

You agree to:

• Provide accurate information when creating an account or making purchases
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not reproduce, duplicate, or resell any part of our site without permission

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our premium fashion selections, including:

• Clothing (Blazers, Denim, Dresses, Jumpers & Cardigans, etc.)
• Accessories (Bags, Belts, Jewellery, Hats)
• Footwear (Flats, Heels)
• Lifestyle items (Candles & Diffusers)

However, slight variations in color or texture may occur due to monitor settings.

2.2 Product Availability

All items are subject to availability. We reserve the right to:

• Limit quantities available for purchase
• Discontinue products without notice
• Correct pricing errors that may occur

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept when we:

• Send you an order confirmation email, and
• Dispatch your items

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment details.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. Shipping costs are additional unless you qualify for free shipping (orders over £50).

4. Shipping and Delivery

4.1 Processing Time

We carefully prepare your order within 1-2 business days of receipt.

4.2 Shipping Options

We offer:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days
• Free Shipping (Orders over £50): Via EMS, delivered in 15-25 business days

Note: We currently ship worldwide except to certain Asian countries and remote areas.

4.3 Delivery Issues

You must:

• Inspect goods upon delivery
• Report any damage or shortages within 48 hours
• Provide a safe delivery location

5. Returns and Refunds

5.1 Return Policy

Our seamless returns policy allows returns within 15 days of delivery for most items in original condition with tags attached.

5.2 Non-Returnable Items

For safety and hygiene, we cannot accept returns for:

• Candles & Diffusers
• Jewellery (unless faulty)
• Items without original tags or showing signs of wear

5.3 Refund Process

Refunds are processed within 5 business days of receiving your return. Please allow 5-10 business days for funds to appear in your account.

6. Intellectual Property

All content on our site, including:

• Text
• Graphics
• Logos
• Product designs

is owned by or licensed to The Stylish Lady and protected by intellectual property laws. You may not use our content without express written permission.

7. Liability Limitations

7.1 Product Use

We’re not liable for:

• Any allergic reactions to materials
• Incorrect care of garments leading to damage
• Personal styling choices

7.2 Website Use

We strive to keep our site available but aren’t liable for:

• Temporary unavailability
• Technical issues beyond our control
• Any consequential losses from site use

8. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we handle your personal data.

9. Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

10. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

11. Contact Us

For questions about these terms, please contact our attentive customer service team:

Email: [email protected]
Postal: Cheap The Stylish Lady Store, 31 Lower Dock St, Newport, GB NP7C 1LS